Reward and Renew Travel Privacy Policy  

This Privacy Policy describes how Reward and Renew Travel (“Reward and Renew Travel,” “we,” “our,” or “the Company”) collects, uses, discloses, and protects information collected from users who access our website at rewardrenewtravel.com (the “Site”) or otherwise share personal information with us (collectively, “Users”).
Processing of your personal information is necessary for the performance of our contractual obligations to you, for providing our travel-related services, to protect our legitimate business interests, and to comply with applicable legal, tax, and regulatory requirements.

By using the Site or engaging our services, you consent to the collection, use, storage, and disclosure of your Personal Information as described in this Privacy Policy.

 
1. Types of Information We Collect
We collect two types of information from Users:

A. Non-Personal Information
Non-Personal Information is un-identified and non-identifiable information that does not allow us to identify an individual. This may include:
• Aggregated usage data
• Browser type and version
• Operating system
• Language preferences
• Access times
• Pages viewed, clicks, and browsing activity
 
This information is used to operate, maintain, and improve the functionality and performance of the Site.
________________________________________
B. Personal Information
“Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. This may include:
Device & Technical Information
• IP address
• Approximate geolocation
• Device identifiers (e.g., MAC address, UUID)
Contact & Account Information
• Full name
• Email address
• Phone number
• Mailing or billing address
Travel & Booking Information
• Travel preferences and special requests
• Trip itineraries and booking details
• Passport information (including passport number, country of issuance, and expiration date)
• Date of birth and gender (where required by travel suppliers)
• Loyalty or frequent traveler program numbers
• Emergency contact information
Payment Information
• Payment details necessary to process travel bookings
Note: Payment information is processed by third-party payment processors. Reward and Renew Travel does not store full credit card numbers on its servers.
Communications
• Emails, messages, inquiries, and customer service correspondence
 
    2. Sources of Information
    We collect Personal Information:
     
    • When you voluntarily provide it through the Site or directly to us
    • When you engage our services or request travel arrangements
    • When you communicate with us by email, phone, or other means
    • From third-party service providers (e.g., booking platforms, analytics providers)
     

      What information we collect?

       
      3. How We Use Your Information 

      We may use Personal Information for the following purposes:
       
      • Providing and managing travel planning and booking services
      • Communicating with you regarding itineraries, updates, and service matters
      • Processing payments and invoices
      • Personalizing your travel experience
      • Marketing and promoting our services (subject to opt-out rights)
      • Conducting analytics and improving our Site and services
      • Complying with legal, regulatory, accounting, and tax obligations
       
      ________________________________________
      4. Disclosure of Information

      We do not sell or rent your Personal Information.
      We may share Personal Information with trusted third parties only as necessary to provide services, including:
       
      • Airlines, hotels, cruise lines, tour operators, and other travel suppliers
      • Host agencies, global distribution systems (GDS), and booking platforms
      • Payment processors
      • Website hosting, CRM, email, and IT service providers
      • Marketing and analytics providers
      We may also disclose information where we believe in good faith that such disclosure is necessary to:
      • Comply with applicable laws or legal processes
      • Enforce our policies or agreements
      • Detect, prevent, or address fraud, security, or technical issues
      • Protect the rights, property, or safety of Reward and Renew Travel, our Users, or others
       
      ________________________________________
      5. Cookies & Analytics

      We and our service providers use cookies and similar technologies to operate and improve the Site.
      Cookies may be:
       
      • Session cookies (deleted when you close your browser)
      • Persistent cookies (stored to remember preferences)
      • Third-party cookies (analytics and performance monitoring)
      You may disable cookies via your browser settings; however, some Site features may not function properly.
       

      Google Analytics
      We use Google Analytics to analyze Site usage. Google Analytics collects information such as IP address, pages visited, and usage patterns. This information is used solely to improve our Site and services and is governed by Google’s Privacy Policy and Terms of Use.
      ________________________________________
      6. Data Retention

      We retain Personal Information only for as long as reasonably necessary to:
       
      • Provide our services
      • Fulfill contractual obligations
      • Comply with legal, regulatory, and record-keeping requirements
      • Resolve disputes and enforce agreements
       
      Information that is no longer required is securely deleted or anonymized.
      7. Your Rights
      Subject to applicable law, you may request to:
      1. Access Personal Information we hold about you
      2. Receive a copy of information you provided in a structured, commonly used format
      3. Request correction of inaccurate or incomplete information
      4. Request deletion of Personal Information
      5. Object to or restrict certain processing activities
      6. Lodge a complaint with a relevant supervisory authority
      These rights may be limited where we have a legal or regulatory obligation to retain data.
      California Residents:
      You may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt out of certain uses of personal information. 

       8. Marketing Communications
      We may send you promotional communications regarding our services. You may opt out at any time using the unsubscribe link or by contacting us directly.
      Please note that even if you opt out of marketing messages, we may continue to send you service-related or administrative communications.
      ________________________________________
      9. Data Security
      We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information. While we take appropriate steps to reduce risk, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
      ________________________________________
      10. International Transfers
      Some service providers may be located outside your jurisdiction, including outside the European Economic Area (EEA). Where applicable, we rely on appropriate safeguards to ensure adequate data protection.
      ________________________________________
      11. Children’s Privacy
      Our Site and services are not directed to children under 13. We do not knowingly collect Personal Information from minors without parental or legal guardian consent.
      ________________________________________
      12. Business Transfers
      In the event of a merger, acquisition, or sale of assets, Personal Information may be transferred as part of the transaction, subject to this Privacy Policy.
      ________________________________________
      13. Changes to This Privacy Policy
      We may update this Privacy Policy periodically. Changes will be effective upon posting to the Site. Continued use of the Site constitutes acceptance of the revised policy.
      ________________________________________
      14. Contact Us
      If you have questions about this Privacy Policy or wish to exercise your rights, contact:
      Reward and Renew Travel
      Email: cassandra@rewardrenewtravel.com

      Cookies

       TRAVEL INSURANCE DISCLOSURE
      Reward and Renew Travel
      Last Modified: February 22, 2026

      Reward and Renew Travel strongly recommends that all clients purchase comprehensive travel insurance to protect against unexpected events that may occur before or during travel.
      Travel insurance may provide coverage for, but is not limited to:
      • Trip cancellation or interruption
      • Medical emergencies and evacuation
      • Travel delays
      • Lost, stolen, or damaged baggage
      • Supplier insolvency
      Unless expressly stated in writing, travel insurance is not included in the cost of your trip.
      Reward and Renew Travel does not guarantee coverage, reimbursement, or claim approval, as all insurance benefits, limitations, and exclusions are governed by the terms of the insurance provider’s policy. Clients are responsible for reviewing policy details carefully prior to purchase.
      Failure to purchase travel insurance constitutes your acknowledgment and acceptance of the risks associated with travel.

      Third party collection of information

      SUPPLIER RESPONSIBILITY & LIABILITY DISCLOSURE
      Reward and Renew Travel
      Last Modified: February 22, 2026

      Reward and Renew Travel acts solely as an independent travel advisor and booking intermediary. We do not own, manage, operate, supervise, or control any travel suppliers, including but not limited to airlines, hotels, cruise lines, tour operators, transportation providers, or activity providers (“Suppliers”).
      All travel services are provided by independent third-party Suppliers and are subject to their individual terms, conditions, and policies.
      Reward and Renew Travel shall not be liable for:
      • Acts, errors, omissions, negligence, or defaults of any Supplier
      • Injury, death, property damage, illness, or loss resulting from Supplier actions
      • Delays, cancellations, schedule changes, strikes, weather events, government actions, or force majeure events
      • Bankruptcy, insolvency, or cessation of operations by any Supplier
      By booking travel through Reward and Renew Travel, you acknowledge that Supplier performance is outside our control and agree to release us from liability to the fullest extent permitted by law.

      How do we safeguard your information?

        DATA SUBJECT RIGHTS REQUEST PROCEDURE
      (GDPR / CCPA / CPRA Support Page)
      Reward and Renew Travel
      Last Modified: February 22, 2026

      You may submit a request regarding your personal information under applicable data protection laws, including the California Consumer Privacy Act (CCPA/CPRA) or comparable regulations.

      You may request to:
      • Access personal information we hold about you
      • Correct inaccurate or incomplete information
      • Request deletion of personal information (subject to legal retention obligations)
      • Restrict or object to certain processing activities
      How to Submit a Request
      Please email your request to:
      📧 cassandra@rewardrenewtravel.com
      Include:
      • Your full name
      • Email address used when interacting with us
      • Description of your request
      To protect your privacy, we may need to verify your identity before processing your request.
      We will respond within the timeframe required by applicable law.
       
      We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

      How to contact us